Credit & Return Policy
At United Racking, we pride ourselves in providing exceptional customer service and understand that after purchasing a product, it may not meet your specific requirements or expectations. In such cases, we offer an exchange or refund policy to ensure that you are fully satisfied with your purchase.
To initiate a return, we ask that you follow our simple requirements to streamline the process and ensure that your return is processed efficiently. Firstly, we request that the item is returned within 7 days from the date of purchase. This time frame allows us to ensure that the item is still in good condition and can be resold to another customer.
In addition to this, we require a copy of your original tax invoice as proof of purchase. This ensures that we can accurately identify your purchase and process the return accordingly. We also request that the item is returned in its original packaging and in its original condition. The item should not have been used or marked in any way.
It is important to note that if the item is a custom order or a non-stock item that has been ordered specifically for you, we are unable to provide an exchange or refund. However, in such cases, our dedicated staff members will ensure that you receive the best possible assistance to find a suitable solution to your problem.
We understand that there may be circumstances where you need to return an item and as such, we reserve the right to charge a 15% restocking fee on any items returned. This fee helps to cover the cost of processing the return and restocking the item.
At United Racking, we believe in providing our customers with the highest level of service and support. If you have any questions or concerns regarding our exchange or refund policy, please do not hesitate to contact us. We are always here to help you find the best possible solution to your problem and ensure that you are fully satisfied with your purchase.