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  • Can you measure up?
    Yes, just give us a call and we can book a time in to meet with you on site. If your in a remote area we can run you through the process then do a plan up for you
  • Can you do a design of my warehouse?
    Yes, just give us a call and we can start the process, we will come up with suggestion and guide you through the whole process. I you go ahead with us we will supply interactive 3D drawings with technical information for you to have on site as a reference. Our design will optimise your storage area to make it as practical and efficient as possible.
  • Can I install my own Pallet Racking?
    I most states you are able to install your own Pallet Racking, but you must make sure the installation is inline with the latest Australia Standard AS-4084-2012. If you are not confident we encourage you to ask for a quote, you may be surprised at how little it can cost and how quick our proffessional installers will get it done for you.
  • What do I need to do to prepare for the install?
    You will just need to make sure the area is clear, and if required a forklift is available on site for the installers. We will have a chat with you about this prior to the installation so there are no delays on the day of the install.
  • Can we install Longspan Shelving ourselves?
    Yes, it's really easy and we can guide you through it.
  • I'm moving warehouses, can you guys relocate my existing racking?
    Providing your existing racking meets the Australian Standards we can most definitely help with you relocation, just give us a call and we can start talking about the process.
  • Do I need my Pallet Racking inspected?
    Yes, the Pallet Racking standard AS4084-2012 requires that a safety check be carried out on a regular basis and at least once every 12 months
  • Can I inspect my own Pallet Racking?
    We strongly suggest that you get your racking inspected by us or another professional in the industry. It is quite complex and if you are not 100% on what too look for, a simple oversight could be a very big problem.
  • Can you look after my ongoing maintenance and audits?
    Yes, we are more than happy to set up an annual inspection and make sure everything is as it should be, if you have unexpected damage throughout the year we are just a call away.
  • When can you start?
    With more stock than the accountant wants us to have, the chances are we will be ready as soon as you are. If you need something we're short on we will give you accurate lead times of when the product will be back in stock Typically installation have about a 1 week lead time but this can sometimes be quicker, or slower during busy periods like the end of the financial year or Christmas.
  • How much is delivery?
    The delivery price will depend on the size of your order, the location of the delivery and how it is being unloaded. We are always happy to quote on local and rural deliveries so you have accurate price and there are no surprises. Our local delivery service is very competitive and we are confident you will be happy with the price. If you would like to use your own transport company we will be able to give you pack sizes and weights so that you can lease with your carrier.
  • Do your prices include GST?
    Yes, all out advertised prices are GST inclusive When quoting large projects you may find we provide you with GST inclusive and exclusive prices just so its easy for you to see what's what At the end of the day, we all pay GST so there is no point in us telling you a price that does not have the GST included.
  • Do you offer credit?
    In some cases we are able to offer credit but this is usually to government organisations and pre-approved customers. If you are looking to open a line of credit please speak with your local United Racking branch, but please understand there will be quite a few forms that we need filled in and the process can be time consuming. Credit credit can only be approved by a Managing Director and only after we are satisfied with the credit checks and guarantors of the application.
  • Can you do better on the price?
    Our margins are really tight these days so we don't have a lot of wiggle room unless its a large project. We encourage you to shop around, and we are confident that you will see our prices are very competitive for the quality of product we sell, the chances are if you find something cheaper we will be able to tell you why its cheaper...
  • Can I pick up today?
    There is a good chance you will be able to pick up straight away, but its a really good idea to call us first so that we can check on the stock and make sure it's ready or let you know when it will be available.
  • Do you have special or sales?
    As a rule of thumb we don't run sales or specials but from time to time we may need to move some excess stock and will let it go cheap. When we do have specials they are offered to our members and if your looking for a bargain it's a great idea to sign up in our members area and keep an eye out for emails when we have specials
  • Can I pay over the phone?
    Yes, we are able to take payments over the phone but we may require identification on pick up or delivery Wish we could trust everyone but there are no shortage of "interesting" people out there doing "interesting" things to get freebies at our expense.
  • Do you have a showroom where I can see your product?
    We sure do, and we would love you to come in for a chat and see the range. Adelaide 98 Regency Road, Ferryden Park South Australia, 5010 Open Hours: Monday to Friday 8:30am to 5:00pm Weekends & Public Holidays we are closed.
  • How can I pay?
    Payment Options: Cash Eftpos Credit Card Direct Funds Transfer (Bank Transfer) Cheque (no goods will be released until the funds have cleared in our account)
  • If I order online how long will it take to get my order?
    This all depends on the products and the size of the order. Simple orders usually ship the next day but bigger order could be a bit longer If your looking for a quick turn around make sure you join our members section because our members orders are always prioritised and get out the quickest.
  • Can I pick up myself?
    Most defiantly, just let us know how your (or your transport company) will be coming and we will pack and have your order ready to go. We just need to know if it will be a hand load or forklift load so that we can pack it accordingly.
  • Are you a reputable company, who our you owned by?
    Yes, we have been in business for over 10 years and our growth over that period wold suggest we going to be here for a lot more than 10 more years We are an Australian owned family company with directors spread across the country to look after our nation wide customers If you want to know more, just give us a call and ask to speak to big boss and we can get to know each other.
  • Does your Pallet Racking meet the Australian Standards?
    Yes, and great question... United Racking Pallet Racking has been tested here in Australia, by an Australian engineering company for and Australian Racking company and it is certified for use in Australia... I think I have used the word Australia enough for you to understand that not all companies have their racking tested in Australia and we encourage you to ask the question to your supplier and see if they have..
  • Can we provide our testing certificate?
    Most definitely, when you buy from us just ask and we are happy to provide you with a copy of the testing certificate.
  • What is your warranty on Pallet Racking?
    We guarantee our Pallet Racking against structural and manufacturing defect for 6 years, you just need to make sure it has been installed to the Australian standards, is inspected by us every 12 months, the design and layout has been approved and not changed, the product has not been overload or subject to environment conditions that my cause corrosion.
  • What is your warranty on Longspan Shelving?
    We guarantee our Longspan Shelving against structural and manufacturing defect for 6 years, you just need to make sure it has not been overloaded, has been installed correctly and is not subject to environment conditions that my cause corrosion.
  • How does your warranty work?
    The warranty is a back to base warranty. All you need to do is drop the item back to one of our warehouse so that we can get it repaired, or replaced. Our warranty does not cover misuse and the faulty product will be inspected on return for assessment.
  • Do you have insurance when installing?
    Yes we do, we are fully insured so there is noting to worry about. Certification can be provided on request.
  • I have weird sized pallets, do you have a solution?
    We have a huge range of beams sizes with various load capacities so the chances are we will have a simple solution for you. If not, leave it with us and we will do our best to come up with a really good solution for you.
  • Is there a price difference between Longspan colours?
    No, all the colours are the same price.
  • Is your racking comparable with what I already have?
    It's a bit of a "how long is a piece of string" question, the answer is maybe. The best thing to do is take a quick photo of where the beam connects to the frame and send it through to us, we can work it out from there and if we can't help we will happily point you in the right direction.
  • How High, Wide & Deep is Longspan Shelving?
    Longspan Option: Height: 2000mm, 2500mm, 3000mm & 4000mm Length: 600mm, 900mm, 1200mm, 1500mm, 1800mm, 2000mm, 2700mm & 3000mm Depth: 400mm, 600mm (most common) 800mm & 1200mm Colour: Industrial Grey, Semi-Gloss Black & Off White
  • What colours is Longspan Shelving available in?
    Colour: Industrial Grey, Semi-Gloss Black & Off White
  • How does your Pallet Racking compare to other brands?
    Very Well, we have designed our racking to be the leading product in the industry and we are very proud of it. Thicker Steel Great Powder Coating Extra Beam Connectors Deeper Beam profiles Heavier Load Capacities Heavy Base plate as a standard Heavy Duty Frame Guards And heaps more, give us a call cause we love telling people how great our Pallet Racking is, or come in and have a look for yourself in one of our showrooms.
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